It is Feather Your Nest time again and this luncheon is going to be wonderful!  I can hardly wait to hear my good friend and etiquette expert Colleen Rickenbacher speak.  Colleen is certified in so many ways.  The letters CMP, CSEP, CPC, and CTA all follow her name so you know she is an expert among experts!!!
I truly hope to meet you at our next event!

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Colleen A. Rickenbacher, CMP, CSEP, CPC, CTA
November 12, 2010

Etiquette and Protocol:
Just in Time for the Holidays

Holidays should be a time of togetherness with friends and family, but so many of us associate the holidays with stress, excessive spending, too many trips to the mall, fighting for a parking space, crowds, airplane trips with overweight luggage, attending all those holiday parties and trying to figure out what to wear.

Holidays should be a wonderful time, but at times we let the moment get away from us.

Colleen would love to help with a few suggestions to help bring back the holiday cheer:

  • The holiday office parties including exchanging gifts, gifts for the hosts, what to wear,
    and when to arrive (and leave), or should you even attend?
  • RSVPs and thank you notes
  • Gifts for your children’s teacher for the holidays
  • Having gifts in reserve and “regifting.” What happens if you are given a gift and do not
    have one in return?
  • Holiday cards
  • Tipping for the holidays
All of this and much more can be very tricky including how much do you spend, do you continue to give a gift to a person you are not as close over the past year, do you give the boss a gift and does the boss give his/her employees a gift? Remember that this special time of the year is shared and celebrated differently by various cultures and religions, so handling them properly will help avoid any faux pas.

Come and share this interactive luncheon to ask questions you have always wondered or to gain a little insight to help make this time of the year more enjoyable. Keep the holidays fun and a time to share with family and friends.

Colleen A. Rickenbacher, CMP, CSEP, CPC, CTA

Colleen Rickenbacher is a business owner, author, speaker, trainer and consultant.

Speaking engagements on the importance of protocol and etiquette in your professional and personal life have taken Colleen around the World. She can be seen and heard regularly on national television and radio.

Colleen was recognized by Meeting News Magazine as One of the Top 25 Most Influential People in the Meetings Industry. Most recently she was inducted into the Hall of Fame and awarded the Lifetime Achievement designation by Texas Meetings & Events magazine, which is their highest honor.

Her book Be On Your Best Business Behavior covers all areas of practical business and dining skills. The tips she provides will strengthen your image and provide the necessary guidelines to you and/or your organization.

Be On Your Best Cultural Behavior covers the proper etiquette and protocol in 33 countries. These guidelines will allow you to navigate globally in our international climate whether you do business in other countries, visit for pleasure, work or entertain guests in your own backyard.

Her latest book with co-author Edward Scannell is The Big Book of People Skills Games(McGraw Hill). These quick and effective activities are designed for making great impressions, boosting problem-solving skills and improving customer service.

Colleen has achieved her Certified Meeting Professional (CMP), the Certified Special Events Professional (CSEP), her Certified Protocol Consultant (CPC), and most recently her Certified Tourism Ambassador (CTA).

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